What Is the Relationship Between Emotional Intelligence, Conflict Management Abilities, and Workplace Stress and Burnout among Health Centers? Systematic Literature Review

Abstract

Ashenafi Woldemichael Woime

A systematic literature review of 29 articles was carried out to assess the relationship between emotional intelligence (EI), conflict management abilities, work-related stress, and burnout in healthcare settings. The review intends to analyze the geographical distribution of these research, the findings assessed, and the importance of EI in conflict resolution. It analyzes the many forms of disputes that arise within healthcare organizations, the measuring techniques used to test emotional intelligence, and the role of EI in resolving workplace conflicts. The findings imply that regional and cultural characteristics play a crucial role in establishing conflict resolution methods and represent the emotional intelligence of healthcare professionals in managing organizational disparities. The results also suggest that conflict management styles, particularly those that promote teamwork and compromise, are useful in resolving workplace conflicts, with emotional intelligence playing a significant role in this process. The investigation reveals that healthcare workers with higher levels of EI are more skilled at managing stress, lowering burnout, and building constructive team dynamics. This knowledge enhances our comprehension of current studies on emotional intelligence and conflict management in healthcare settings. The study also emphasizes gaps in the literature, including the need for longitudinal studies, evaluation techniques, and further research on frontline healthcare professionals.

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