Stakeholder Perceptions in Healthcare Delivery Projects: Clinicians and Senior Hospital Management

Abstract

Eamonn V Kelly

Research Question/Issue: Addressing the call of past research, this study examines the differences in perceptions of project success criteria held by clinicians and senior hospital management within healthcare service delivery.

Methodology: A survey with 25 five-point Likert scale questions was used to measure stakeholder opinions of project success criteria relating to project efficiency, organizational benefits, project impact, future potential, and stakeholder satisfaction. The study's target population included over 290,000 clinicians and 36,000 senior hospital managers employed in public hospitals in the United States. The survey was distributed through Qualtrics online research panels. Of the 130 responses received, 76 surveys were used to test five hypotheses.

Research Findings/Insights: Results reveal significant differences in the criteria that each group considers important for measuring and assessing project success. The study lists 12 project success criteria (eight items for project efficiency and four for project impact) for which the perceptions of clinicians and senior hospital management differ.

Theoretical/Academic Implications: Before this study, no previous research has explored the contrasting perspectives of dif- ferent internal stakeholder groups regarding project success criteria within a healthcare setting. This study bridges that gap.

Practitioner/Policy Implications: The study is important because it adds to the existing knowledge regarding project manage- ment by contributing to a greater understanding of the different perceptions of project success criteria from the perspective of multiple stakeholder groups in healthcare management.

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