Parental Satisfaction Towards Childhood Immunization and its Associated Factor in Bahir Dar Health Centers, Ethiopia 2021-2022

Abstract

Sosina Abebaw Tsehay, Kirubel Tesfaye Hailu, Tewodros Kassahun Tarekegn, Birukti Gebreyohannes Habtezgi, Rediet Habtu Lebelo, Feven Negasi Abriha, Bethel Tesfaye Bizuneh, Aragaw Birhane Kassaw Rediet Abebe Mekonnen, Seblewongel Esubalew Bitew, Helen Assefa Berhe, Solomon Endale Dagnachew, Tigist Delelegn woldemicheal, Elul Simeneh Abiy, Michael Million Minase and Betelehem Lulseged Yimer

Background: Parental satisfaction is the individual's favorable assessment of a certain aspect of healthcare. The reasons for measuring client happiness include explaining health care services from the client's perspective, measuring the care process, and evaluating care as a function of client contentment. However, there is a dearth of information on parent satisfaction in Ethiopia and Africa. Therefore, this study will attempt to close the gap and provide some important information in this area. Since there is insufficient information available in this area, it is crucial to evaluate the enabling elements that can increase the service's uptake among parents.

Objective: To evaluate parental support for childhood vaccination and the factors that contribute to that support in Bahir Dar health sites in Ethiopia.

Method: cross-sectional study design was employed among 245 parent’s/caretakers to child (6– 23months) from July 1 to July 14 in Bahir Dar health centers. 245 parents were selected using systematic random sampling technique.

Result: in this study 59.8% (147 of 244) of the parents were satisfied towards immunization service provided. parents who got service within short waiting time (<30min) satisfied more likely than served in long waiting time (>30min) AOR (95%CI) =2.138(1.052, 4.347). 78.3% of parent’s were happy for the courtesy and respect they were getting. 81.1% of parent’s were satisfied the skills of providers and 77% were satisfied with the overall health team service they were given.39.8% of parent’s were dissatisfied with the information they were provided on immunization.

Conclusion: In this investigation, a positive level of satisfaction was noted. Activities related to the immunization procedure, accessibility, and structural characteristics were all substantially related to parental satisfaction.

Recommendation: To increase parental satisfaction, it is essential to improve the service procedure, wait times, and information provided. Caretakers should receive correct information regarding the benefits and adverse effects of vaccines so that informed decisions about immunization can be made.

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