Hyper Automation in Government Digital Transformation

Abstract

Alvaro Farias Pinheiro and Romero Wanderley Guimaraes

This article presents the process of implementing Hyperautomation in the Brazilian public sector, especially within the scope of the Attorney General's Office of the State of Pernambuco. Due to the current competitive economy, the demand for intelligent and reliable solutions is increasing. To meet this need, innovative technologies that address the inherent complexity of digital transformation are desirable. Thus, public organizations have sought to apply process automation to meet the needs of citizens for a more efficient and effective service. However, we can observe that pure and direct automation is only part of the transformation process. Some of the reasons that explain the need to go beyond process automation and reach Hyper-automation is the abundance of data from various sources and types. Everything must be within legal standards, emphasizing that all technology must be aligned with transparency and auditability to be safely incorporated. For the experimentation, the action research method was used with the application of Hyperautomation, aiming to increase the state's collection and economy in the Attorney General's Office of the State of Pernambuco.

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