Hospital Areas with the Greatest Need to Improve Processes and Management Models

Abstract

Paula Cristina De Almeida Marques, Paulo Alexandre Teixeira Faria Pereira De Oliveira and Sofia Nair Meneses Pacheco Barbosa

This article aims to critically analyze hospital areas in Portugal that seek significant improvements in management processes and models, with a special focus on the national context. Recognizing the vital importance of the efficiency and effectiveness of health services for the well-being of patients and the operational and financial sustainability of hospitals, we address crucial aspects such as waiting list management, impacting patient satisfaction and service efficiency; human resources management, crucial to ensuring the quality of service and motivation of work teams; and the integration of information and technology, essential in the digital era for operational efficiency and precision in patient care.

Additionally, we discuss the imperative need to focus on quality and patient safety by addressing medical errors and clinical outcomes. Financial and budget management is analysed comparatively through the survey of public reports, exploring how different management models can impact the sustainability of hospitals. Finally, we evaluate supply and logistics management, essential for daily operations, and highlight the importance of integration and continuity of care, ensuring coordinated and comprehensive treatment for patients. This article offers a holistic view of the areas in need of improvement, emphasizing the crucial importance of efficient management for the future of healthcare in Portugal.

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