Citizen Service Satisfaction in Government Service Delivery System of Karnataka- Sakala

Abstract

Raghavendra D Padiyar, Mamatha B R, Sugant R

This study aims at exploring new directions for research on Government of Karnataka’s role in enhancing Quality of Life (QOL) of people through better service delivery process. Citizen Service delivery is one of the most important functionaries of the government. Various governments to deliver better services have tailored Citizen Charters and Acts. However, the effective implementation and gauge of measurement is still questionable. Although Governments can have a greater impact on Citizen’s happiness, very few studies have been able to systematically examine the qualitative and quantitative attributes of Governing bodies in happiness enhancement through service delivery, compared with greater volume of researches carried on economic, political and cultural attribute’s impact on quality of life of citizens. Existing studies have focused on quantitative sides of Government, there are still various attributes that needs to be focused upon. Social surveys on happiness, citizen well- being has provided new stimulus to utilitarian political-theory through statistical reliable measure of happiness that can be co-related to various variables. One of the general findings define that happiness does not strongly co-relate with increase in wealth above modest level, this has led to governments to shift priorities towards other social values which contribute to Citizen happiness and well-being. Moreover, in this research we consider composite & non-linear attribute to gauge the happiness defining factors of citizens in service delivery system. The question of how much happiness research findings can contribute to happiness maximization in public service delivery policy and hence increasing the volume of happier population within the state of Karnataka is the main objective of this research.

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