Assessment of Postoperative Patient Satisfaction towards Services Provision in Zewditu Memorial Hospital Addis Ababa Ethiopia. A Cross-Sectional Study

Abstract

Girma Abdissa, Ayalew Asegidew, Shiferaw Bekele

Background: People's health and well-being are dependent on the health system's performance, and one of the five indicators for assessing the health system's performance is the level of patient satisfaction. Despite the fact that several factors influence postoperative patient satisfaction, such as Preoperative anxiety, limited functional status, and postoperative pain control are all important aspects of surgical patient care, and they are all associated with a positive outcome and patient satisfaction. The aim of this study is to assess post-operative patient satisfaction toward service provision in a public hospital, in Addis Ababa, Ethiopia.

Methods: From September 17 to November 17, 2021, a hospital-based cross-sectional survey design was used to determine post- operative patient satisfaction at Zewditu Memorial Hospital. A sample size of 346 was generated using a single percentage formula. All consecutive adults who were operated on during the study period were included in the study. A systematic questionnaire was used to gather data. The collected information was double-checked for accuracy. And then analyzed with the statistical package for social sciences (SPSS) 25, and shown in tables and graphs with the EPI INFO program version 3.5.1.

Result: The total postoperative satisfaction of the patients revealed that 286 (82.1%) of those who replied were satisfied. Overall, 96 (27.7%) of patients were very satisfied, 188 (54.3%) were satisfied, 12 (3.5%) were indifferent and 12 (3.5%) were very dissatisfied with post-operative care. More than half of the 200 respondents (53.4 percent) were dissatisfied with access to water, a latrine, and a handwashing station.

Conclusion: Overall, patient satisfaction with post-operative care was low when compared to similar studies conducted in the country, and the appropriateness of the service, as well as nurse treatment and behavior, were noted as areas of unhappiness in the patient response.

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