Assessment of Patient Satisfaction and Associated Factors among Patient Attending Clinical Laboratory at Worabe Comprehensive Specialized Hospital, Central Ethiopia

Abstract

Seid Abrar, Zuber Hajikelil, Bisrat Fikadu, Nadiya Zinab and Solomon Ashenafi

Background: Laboratory testing is essential for identifying complaints, monitoring condition progression, and evaluating treatment effectiveness. Clinical laboratory services are vital in diagnosis and patient management. Client satisfaction is crucial for healthcare effectiveness and improved patient outcomes, yet data on satisfaction with laboratory services at Worabe Comprehensive Specialized Hospital is lacking. This study aims to assess patient satisfaction with these services in 2023.

Method: An institution-based cross-sectional study involved 299 patients, selected through simple random sampling. Data were entered using Epi-Data and analyzed with SPSS version 21 for bivariate and multivariate analysis.

Results: Of the 299 participants, 150 (50.2%) were satisfied with the laboratory services. The overall satisfaction score was 3.7 out of 5 on a Likert scale. The highest satisfaction was reported for the cleanliness of the blood collection area and hospital (mean scores of 4.24 and 4.22). The lowest satisfaction concerned information provided before sample collection, timely receipt of test results, and clarity on when to expect results. Gender (AOR = 1.623) and marital status (AOR = 1.653) were significantly associated with satisfaction.

Conclusion: Patient satisfaction with laboratory services was generally low. Improvement in service provision and staff training is recommended.

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