Assessing Students Satisfaction with Library Service Delivery at University of Health and Allied Sciences, HO

Abstract

ELIAS KORMLA TSEH

The purpose of the study was to investigate students' satisfaction with service delivery in the University of Health and Allied Sciences (UHAS), Ho. Research survey of students was adopted. Sample size of 151 made up of students from selected departments at UHAS participated in the study. Data from the questionnaire was analyzed using frequency counts and percentages by using Statistical Package for Social Sciences SPSS (version 22). Five areas of service delivery namely: library, ICT, health, transportation, and hostel services were considered in the study. A number of significant findings were made from the study. The results revealed that majority of the students indicated dissatisfaction with health, transport as well as Information and communication Technology services (ICT), while others showed little level of satisfaction with library and hostel services. Again, it was revealed that students' satisfaction with service delivery in terms of library and hostel services significantly differ by other services, while, they show much significant difference in their satisfaction with transport, health and ICT services. It was recommended that the university management should enhance students’ satisfaction by ensuring all services that contribute to academic and social life of students in UHAS are delivered to acceptable and satisfactory standards. Again, it was recommended that the government should provide the necessary financial support or resources to management to meet acceptable standards in service delivery and surveys to assess students’ satisfaction with service delivery should be on regular basis by management to ascertain the satisfaction needs of students.

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