Application of Framework of New TQM to Healthcare
Abstract
Kazuhiro ESAKI
In late year, strictness of social environment of healthcare management of medical institution is changing, and medical institution should solve many Problems and Issues. In the previous study, we suggested the concept of new TQM. Also, in the previous study, we suggested the target domains and entities of product and process based on the TQM Matrix and view point of Three Dimensional Unification Value Models for managing quality of company. Furthermore, in the previous study, we suggest the Common Management Process for organizations. Based on the above suggestions, in this paper, we would like to propose the application of new TQM for Healthcare management from the view point of the criteria of new TQM based on the consideration of more precise definition of TQM Matrix and Three Dimensional Unification Value Model of Product and Process.